1. Eligibility for Refunds

We offer refunds or replacements under the following conditions:

• Damaged on Arrival: If your candle arrives broken, melted, or otherwise damaged, contact us within 7 days of delivery with clear photos.

• Wrong Item Sent: If you receive the wrong scent, size, or colour, let us know within 7 days to arrange a return or exchange.

• Defective Product: If the candle does not burn properly or has manufacturing defects, we will investigate and may offer a refund or replacement.

2. Non-Refundable Situations

Refunds are not issued for:

• Candles used or burned.

• Change of mind or dissatisfaction with scent (unless otherwise stated in a satisfaction guarantee).

• Damage caused by improper use or storage (e.g. direct sunlight, high heat).

3. Return Process

To request a refund:

1. Please contact us at +919335852014 | official.feromic@gmail.com within 7 days of receiving your item.

2. Provide your order number, photos of the issue, and a description.

3. If eligible, we’ll send instructions for return or refund processing.

4. Refund Method

• Refunds are issued to your original payment method within 5–10 business days after approval.

• In some cases, we may offer a replacement instead.

5. Return Shipping

• If the issue was our fault (e.g. damaged, wrong item), we will cover return shipping.

• For all other cases, customers are responsible for return shipping costs.